What happens when Danielle detects a concern? Here's how CooloCare responds.
What does Danielle do if my loved one sounds distressed?
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If Danielle detects signs of distress, upset tone, mentions of pain, confusion, or an explicit request for help, she immediately flags the call and alerts our licensed care team and the designated family contact via SMS and email within minutes.
What if my loved one doesn’t answer the call?
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If a call goes unanswered, Danielle retries up to 3 times. If still no answer, our care team is alerted and will attempt follow-up contact with both your loved one and the family emergency contact.
Can Danielle call 911?
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Danielle cannot directly call 911. However, she can alert our care team who will assess the situation and coordinate emergency services if needed. In any life-threatening emergency, please call 911 directly.
How quickly will a nurse respond to an alert?
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Care Plan and Premium subscribers receive a nurse callback within 30 minutes for urgent concerns flagged by Danielle. Our care team is available 24/7 for critical situations.
What information does the family receive when something is wrong?
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Family contacts receive an immediate SMS and email alert with a summary of the concern, the call recording, and guidance on next steps. Our care team will also make direct contact if the situation warrants it.
